Privacy Policy

Effective Date: 03/12/2025 

Last Updated: 03/12/2025

Novavi (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website and use our services. It also details your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations.

1. Information We Collect

We collect personal and non-personal information in various ways, including when you interact with our website, sign up for services, or contact us.

1.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address,      company name, job title, etc.
• Account Information: Username, password, and profile preferences.
• Payment Data: Billing details and transaction history (processed securely via third-party payment providers).
• Communications: Emails, messages, feedback, customer support interactions, and inquiries.

1.2 Automatically Collected Information

• Device & Browsing Data: IP address, browser type, device information, operating system, referring URLs, and site activity.
• Cookies & Tracking Technologies: We use cookies, web beacons, and analytics tools (e.g., Google Analytics) to improve your experience.

2. How We Use Your Information

We process your data based on legitimate interest, contractual necessity, consent, or legal obligations for the following purposes:

• Providing Services: To deliver, improve, and personalize our website and services.
• User Authentication & Security: To verify accounts, prevent fraud, and ensure platform security.
• Customer Support: To respond to inquiries, technical issues, and feedback.
• Marketing & Communications: To send newsletters, promotional materials, and important updates (with opt-out options).
• Legal Compliance: To comply with laws, enforce our policies, and protect      Novavi’s rights.

3. How We Share Your Information

Novavi does not sell or rent personal data. However, we may share information in the following cases:

• Service Providers: With third-party vendors who assist with hosting,      analytics, customer support, and payment processing.
• Legal Requirements: If required by law, subpoena, or regulatory authority.
• Business Transfers: In case of a merger, acquisition, or sale of Novavi assets, data may be transferred to the new entity.

4. Your Rights & Choices

Depending on your location, you may have the following rights over your data:

4.1 GDPR (for EU/EEA Users)

• Right to Access: Request details of your personal data.
• Right to Correction: Update or correct inaccurate information.
• Right to Deletion ("Right to Be Forgotten"): Request removal of personal data (subject to legal obligations).
• Right to Restrict Processing: Limit how your data is processed.
• Right to Data Portability: Obtain a copy of your data in a structured format.
• Right to Object: Opt out of data processing for marketing purposes.
• Right to Withdraw Consent: Revoke previously given consent at any time.

To exercise your GDPR rights, contact us at joshua.voight@yournovavi.com.

4.2 CCPA (for California Users)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know What Data Is Collected: Request a disclosure of collected data.
• Request Deletion: Ask for the removal of personal data.
• Opt-Out of Data Sharing: We do not sell personal data, but you can opt out of certain data processing.
• Non-Discrimination: Exercise privacy rights without facing discrimination.

To submit a CCPA request, email joshua.voight@yournovavi.com or call 763.299.9046.

5. Data Retention & Security

• Data Retention: We retain data only as long as necessary for the purposes outlined in this policy or as required by law.
• Security Measures: We implement encryption, secure access controls, and regular security audits to protect your information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party services. Novavi is not responsible for the privacy practices of other sites and recommends reviewing their policies.

8. International Data Transfers

For users outside the U.S., personal data may be transferred and stored in other jurisdictions. We ensure appropriate safeguards for cross-border data transfers.

9. Children's Privacy

Novavi’s services are not intended for children under 16. If we discover that a minor has provided personal data, we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notification. The latest version will always be available at yournovavi.com.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: joshua.voight@yournovavi.com 

Address: 202 N Cedar Ave, Suite #1

Owatonna, MN 55060 

Phone: 763.299.9046